I was able to access all the utilities on Hiren's BootCD when I ran it in my HP laptop, but I had tried it in my desktop first and "Mini Windows XP" does not recognize any SATA drive - so no anti-malware utilities can be used. Here is the whole sad story: I only booted with Hiren's BootCD to try it out before sending a copy to a friend who's been hit with a rootkit, she asked me to type out a "for dummies" tutorial for her, telling her every single step and every last scroll and keystroke of what she should do. I like your suggestion that some BIOS setting may be the problem here, but I'm drawing a blank trying to guess which setting might be wrong. Oh yes, my desktop runs like a champ, I'm on it now.
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